Billing, cancellation and refunds.

Paid plans are billed in advance for the period stated at purchase, in the currency shown. Nigerian VAT applies where it is due, and the price shown states whether it is included. Your invoice or receipt is issued to the account holder.

You may cancel at any time. Access continues to the end of the period already paid for, and the plan does not renew after that. We do not refund part of a period you have already used, except where the law requires it or where the service failed materially and we could not put it right.

If you are a consumer in the EU or the UK, you have a statutory right to withdraw within fourteen days. Where you ask us to begin the service immediately and acknowledge it at purchase, that right ends once the service has been supplied in full; otherwise we refund in proportion to what remains.

If you are in Nigeria, nothing here limits your rights under the Federal Competition and Consumer Protection Act 2018, including where a service is not supplied as described.

A plan change never deletes work you were already promised to keep. Results created while a plan was active keep the retention they were given when they were created, even after the plan ends.